Where delivery status shows up
Every email Checkinea sends about a booking — the guest invite, a host notification, a contract copy — gets a status badge in the booking's Communications section. The most recent message is always visible; older ones sit behind a "View all" toggle so the card stays short. Each row shows the status, what kind of message it was, who it went to, and when.
The statuses
- Sent — handed off to the mail provider; not yet confirmed as delivered.
- Delivered — the guest's mail server accepted it.
- Bounced — rejected, usually a wrong or dead address. Fix the address and resend.
- Marked as spam — the recipient's provider flagged it as spam. Resending is unlikely to help by itself; consider sending the check-in link another way instead.
- Failed — sending itself failed before it ever reached a mail server. Just resend.
- Skipped — Checkinea didn't attempt to send it (for example, no email address was on file at the time).
Resending the guest invite
On the booking page, the guest-invite control reacts to the last known status: a bounced invite says "Invite bounced — check the email address and resend"; a spam complaint says "Marked as spam — resend or try another channel"; an outright failure says "Couldn't send the invite — resend." Each comes with its own Resend button, so you don't have to go hunting for what went wrong — the fix is right there.
Checking your account-wide health
Settings has an Email delivery health card summarizing the last 30 days: a delivered-rate percentage and a count of "problems" (bounced, marked as spam, or failed sends) across your whole account, with a link straight to the affected bookings. It only reflects emails Checkinea has actually tried to send — it isn't a check of your domain's DNS or spam setup.
When email just isn't landing
If a guest's inbox is unreliable — or you'd rather not wait — every booking carries the same check-in link the invite email uses, available directly on the booking page with Copy, Share (opens your device's native share sheet, handy for messaging apps), and a QR code you can show in person or print. The guidance right next to it suggests pasting the link into your Airbnb or Booking.com message thread instead — since guests already watch those inboxes, and it sidesteps email deliverability altogether.