Terms of Service
1. The service
Checkinea is software that helps accommodation hosts manage bookings, collect guest check-in data, generate rental contracts, and file the mandatory traveller report with SES Hospedajes (RD 933/2021). We provide it on a subscription basis, "as a service," and may update features over time.
2. Accounts
You must provide accurate registration details, keep your credentials secure, and be responsible for activity under your account. You must be legally able to enter this contract and to operate an accommodation business where you do so.
3. Your responsibilities as a host (data protection)
You are the data controller for your guests' personal data. You warrant that you have a lawful basis to collect it and to instruct us to file it with SES, that you give your guests the required privacy information, and that your use complies with applicable law, including RD 933/2021 and GDPR. Our processing of guest data is governed by our Data Processing Agreement (DPA), which forms part of these terms.
4. Acceptable use
Do not use the service unlawfully, to process data you have no right to process, to attempt to breach security or access other tenants' data, to send spam, or to overload or reverse-engineer the service.
5. Fees and billing
Subscription fees, intervals, and any free tier are as shown at sign-up / in your billing settings. Billing is handled by a PCI-DSS-certified third-party payment provider. We may change pricing with reasonable notice.
6. Data, retention and deletion
We retain and delete data as described in our Privacy Policy, including legally-mandated retention (SES records 3 years; contracts 5 years). On account deletion we remove or scrub account-level data and stop further filing, subject to those legal holds.
7. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Support is provided via the in-app feedback channel or at [email protected].
8. Intellectual property
We retain all rights in the software. You retain all rights in your data; you grant us the limited licence needed to provide the service.
9. Warranties and liability
The service is provided "as is" to the extent permitted by law. We are not liable for your compliance decisions as controller, for third-party platforms (Airbnb, Booking.com), or for the SES system's availability. Liability is limited to fees paid in the preceding 12 months; nothing limits liability that cannot be limited by law. Note: SES filing depends on the Ministry's system and on the accuracy of the data you and your guests provide; we file what is provided and report errors back to you, but cannot guarantee acceptance by the authority.
10. Termination
Either party may terminate with reasonable advance notice. We may suspend for breach or non-payment. On termination, clause 6 (data) applies.
11. Governing law
These terms are governed by the laws of Spain, and disputes are subject to the courts determined by applicable law.
12. Changes
We may update these terms; material changes will be notified in advance. Continued use after the effective date constitutes acceptance.