Help Center

How to avoid double-filing bookings with SES when you migrate from another compliance tool to Checkinea.

Add Checkinea to your home screen on Android and iPhone, or install it from the address bar on desktop Chrome/Edge, for a real app icon and a full-screen, one-tap experience.

How to find your OTA's iCal export link and connect it in Checkinea, how often it syncs, and what happens when a stay disappears from the feed.

Forward Airbnb and Booking.com confirmation emails to your personal Checkinea address to create bookings automatically, without waiting on iCal.

Why some bookings arrive missing guest details, where to find and confirm them, and how Checkinea handles duplicates.

How the OTA auto-message, online check-in, arrival instructions, and SES filing chain together into one end-to-end automation.

The difference between the host-triggered check-in invite and the automated arrival instructions email, and where to configure each.

Set up an automatic message on Airbnb and Booking.com so every guest gets their Checkinea check-in link without you doing anything per booking.

How the check-in form, contract, and arrival instructions inherit from an account default, unless a property has its own override.

What each guest-invite delivery status means, what to do about it, and how to send the check-in link another way if email isn't working.

How to register on SES Hospedajes, obtain your arrendador and establishment codes, and connect them in Checkinea so police reports file automatically.

Every police-report status a booking can show, what it means, and the action Checkinea expects from you.

What the booking report and traveler report are, when Checkinea files each one, and what guests need to provide.

Why you have a Stripe account, and where everything about payments actually lives inside Checkinea.

How automatic security-deposit holds work for your guests and for you, and what they cost.

How to request one-off payments from your guest during a direct booking, and what they cost.